Refund policy
Returns at a glance
- Personalized items cannot be returned or exchanged. Anything engraved, embroidered or printed with a name, number, date or custom artwork is made for one person and cannot be resold.
- Items without personalization can be returned within 30 days of delivery. They must be unused, unworn and in their original condition and packaging.
- You pay the return shipping. Return shipping costs are not refunded.
- Not returnable: gift cards, and socks once opened.
- Damaged or defective? We replace it at no cost to you, or refund it if you prefer.
How to start a return
Email support@batterboxsports.com with your order number before you send anything back. Then mail the item to:
Batter Box Sports
484 Pepper St, Unit A
Monroe, CT 06468
Please do not send items back to the manufacturer. For returns worth more than $75, we recommend a trackable shipping service, since we cannot refund an item we never receive.
Refunds
Once your return arrives and is inspected, we email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few business days to post it. Sale items are refunded at the price you paid.
We may give a partial refund for an item that comes back used, damaged or missing parts for reasons that are not our error, or that is returned more than 30 days after delivery.
Damaged, defective or wrong items
Email us within 30 days of delivery with your order number and a photo. We send a replacement, or a refund if you prefer. If we need the original item back, we include a prepaid return envelope with your replacement.
Order changes
Your order details are confirmed once payment is made. Personalized items often go into production quickly, so we cannot guarantee changes to personalization, the shipping address or a cancellation after that point. Email support@batterboxsports.com right away and we will update the order if we can.
Custom artwork
Artwork we create for a personalized order is for your personal use only. Please contact us first if you would like to use it commercially.
Late or missing refunds
If an approved refund has not appeared, check with your bank or card company first, since posting can take a few days. If it still has not arrived, email support@batterboxsports.com.